Part Two: Focus on Installers

In the onsite wastewater industry, the role of an Installer is vital. As the person responsible for turning plans into reality, you are the bridge between design and functionality. Homeowners rely on your expertise to ensure their septic system is installed correctly, efficiently, and within budget.

Part 1 of this series provided a broad overview of common questions homeowners ask when seeking guidance from professionals in this field. Now, in Part 2, we delve into questions specific to Installers—those tasked with the crucial job of bringing wastewater solutions to life.

Homeowners are likely to come prepared with a range of questions about your processes, qualifications, and guarantees. Your ability to provide clear and confident answers will not only inspire trust but also position you as the installer of choice.

Explore these frequently asked questions and tips to help you prepare for each inquiry.

• What types of systems have you installed in the past?
  Homeowners want to know if you have experience with the type of system they need. Be prepared to discuss the variety of systems you’ve worked on, such as conventional, aerobic, or advanced treatment systems, and highlight any specialized expertise.
• Do you install engineered systems?
  Engineered systems may be required in certain situations, such as challenging soil conditions or tight lot sizes. Be ready to explain your experience with engineered systems, collaboration with designers or engineers, and adherence to local regulations.
• How many people work on your install crew?
  Homeowners are curious about the size and efficiency of your team. Share details about your crew’s size, qualifications, and how their roles contribute to a smooth installation process.
• What equipment do you use? 
  The tools and machinery you use can impact the project’s timeline and quality. Provide information about your equipment, its capabilities, and how it helps ensure precise and efficient installations.
• How long do you anticipate the project will take?
  Time is often a key concern for homeowners. Offer a realistic timeline based on the project’s scope, potential challenges, and how you manage unforeseen delays.
• Do you use any subcontractors?
  Some homeowners prefer to work with a single provider, while others are fine with subcontractors if properly managed. Clarify whether you use subcontractors, their qualifications, and how you ensure quality and accountability.
• Do you provide written quotes?
  Transparency in pricing builds trust. Be ready to discuss your quoting process, whether you provide detailed written estimates, and what is included to help homeowners plan their investment confidently.
• How long have you been installing onsite sewage systems?
  Experience matters to homeowners making a significant investment. Share how many years you’ve been in the industry, the number of systems you’ve installed, and any relevant certifications or training that demonstrate your expertise and commitment to quality work.

By being prepared to address these common questions, you can build trust and position yourself as the installer of choice for homeowners. Clear communication about your experience, processes, and policies helps ensure a smooth and successful project.

Stay tuned for Part 3 of this series, where we’ll explore some questions homeowners often ask Designers of onsite wastewater septic and treatment systems.

In the meantime, to be fully prepared, check out the extensive list of questions that WCOWMA suggests homeowners ask before hiring a professional or making a deposit. Stay ahead of the game and ensure your business is the one they choose!