Part Three: Focus on Designers

In earlier segments of this series, we explored general questions homeowners ask onsite wastewater professionals, then specific questions geared to Installers. Now, Part 3 focuses on questions that Designers might be asked when approached by homeowners. Given the significant financial investment involved, it’s no surprise that homeowners come prepared with detailed questions to ensure their project is in capable hands.

Designers are essential in creating onsite wastewater treatment systems that meet unique site requirements and regulatory standards. Homeowners often seek clarity on your qualifications, design methods, and coordination during installation. By providing clear, professional answers, you can establish trust and demonstrate your expertise, helping you stand out in a competitive market.
Are you prepared to provide detailed answers to the following questions?

• How much Errors and Omissions insurance do you carry?
  Homeowners want assurance that you’re adequately insured in case of design errors. Be ready to discuss your coverage details and how it protects both you and the homeowner.
• How long have you been designing onsite wastewater treatment systems?
  Experience is a top concern. Share your years of experience, the number of systems you’ve designed, and your familiarity with various types of systems.
• What kind of septic systems have you designed in the past?
  Homeowners appreciate designers who are versatile. Highlight your experience with different types of systems, such as gravity-fed, pressurized, or engineered solutions, and explain your approach to tailoring designs to unique site conditions.
• How much time do you spend on continuing education every year?
  Staying current with industry advancements and regulations is crucial. Be prepared to discuss the courses, certifications, or training you pursue to maintain and enhance your expertise.
• Do you subcontract your work for installation or design?
  Homeowners may want clarity on whether you handle all aspects of the project or collaborate with subcontractors. Explain your process, quality assurance measures, and communication with subcontractors if applicable.
  • If yes, are there any costs associated with supervision/inspections? 
    Be upfront about any additional fees for supervision or inspections, outlining how these costs support quality assurance and regulatory compliance.
• How many inspections do you require? 
  Discuss the number and purpose of inspections during and after installation to ensure the system meets design specifications and regulatory standards.

By addressing these key questions, you can demonstrate your professionalism, experience, and dedication to delivering effective, compliant designs. Transparent communication will help homeowners feel confident in trusting you with their project.

Stay tuned for Part 4, where we’ll shift focus to the questions homeowners frequently ask professionals who provide maintenance services.

To be fully prepared, check out the extensive list of questions that WCOWMA suggests homeowners ask before hiring a professional in your field and related fields. Stay ahead of the game and ensure your business is the one they choose!